Ok so my lovely day off is going so well (the man has fixed the roof and the tap so there isn't water dripping ANYWHERE in the kitchen now) and then I get a letter from TalkTalk saying
"We've just recevied notification that you would like to cancel your talktalk serve."
er.... NO!
So I phone them up and apparently BT have cancelled my account with TALKTALK? How does that work?
Talktalk were really helpful: Firstly they answered the phone within 1 minute and also apologised AND gave me a number to call BT.
Annoyingly though... BT are "very busy today" and so weren't able to answer me in the first five minutes (ok they offered me a call back service but I'd like to go out so that's not much help really). How can a telephone company have such a poor telephone customer service when other companies do just fine?
So I will have to go out now and call BT when I have the HOUR or so to wait. Anyone else had this problem?
BT Talktalk
3 comments:
ooooooooooooooooh yes.
Don't even get me started.
had this problem with Orange. Do not think I have ever been through without a five minute wait. So annoying - computer technology - great when it works for you I suppose!!!!
i had a similar problem, though it was when i was wanting to go back to BT after being conned into switching in the first place....
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